Responsible Gaming
raf99 believes that betting should be an enjoyable form of entertainment — not a source of financial stress or personal harm. This page explains the tools, policies, and resources we provide to help every Player stay in control.
If you are concerned about your own gambling behavior, or that of someone close to you, please read this page carefully and reach out to our support team at any time. You are not alone, and help is always available.
Adults Only
The raf99 platform is strictly for players aged 21 and over. We apply age verification at registration and during KYC. Use of this platform by persons under 21 is prohibited under our Terms & Conditions.
Our Commitment to You
Gambling Is Entertainment — Keep It That Way
For the vast majority of players, betting is a leisure activity — something to enjoy alongside a BRI Liga 1 weekend fixture or a late-night baccarat session. raf99 is built to support that kind of measured, enjoyable entertainment. However, we also recognize that for some players, gambling can shift from fun to problematic without a clear warning moment.
Problem gambling is a recognized behavioral condition that can affect anyone, regardless of income, education, or background. It is characterized not by how much a person bets, but by their inability to control that behavior despite negative consequences in their finances, relationships, or mental health. raf99 takes this seriously — our responsible gaming program is not a regulatory footnote, it is an active part of how we build and operate the platform.
We provide practical tools that allow you to set firm boundaries on your own account — deposit limits, time-out periods, and permanent self-exclusion. These tools are built into the platform and designed to activate quickly. We also monitor player behavior for patterns associated with problematic gambling and may proactively reach out if we identify concerning signals.
If you are reading this page because you or someone you care about may be struggling, the most important thing to know is this: contacting our support team is the right first step. Our Indonesian-speaking support agents are trained to handle these conversations with discretion and empathy, 24 hours a day, 7 days a week.
Healthy Play Looks Like This
Signs of Healthy Gambling
Warning Signs to Watch For
Seek Help If You Notice These
Responsible Gaming Tools
raf99 provides the following player-controlled tools. All of them can be activated by contacting our support team via live chat or email. Tools that restrict your account take effect immediately upon activation.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, it cannot be increased for a minimum cooling-off period of 72 hours. Decreases take effect immediately.
Contact support via live chat or email at [email protected]
Request a deposit limit and specify the amount and period
The limit is applied to your account immediately
Session Time Reminders
Set a session duration after which you will receive an on-screen reminder of how long you have been playing. This tool is designed to interrupt the flow of extended play and prompt you to reassess whether you want to continue.
Choose a reminder interval — typically 30, 60, or 90 minutes
Request activation through live chat or email support
Receive a visible on-screen prompt at each reminder interval
Cooling-Off / Time-Out
Take a short break from gambling by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your account remains open but you cannot place bets or make deposits. The cooling-off period cannot be shortened once active.
Contact support and select your preferred cooling-off duration
Your account is locked for betting and deposits immediately
Your account automatically reactivates at the end of the period
Self-Exclusion
If you feel you need a longer or permanent break, self-exclusion closes your account to all gambling activity for a minimum of six months. A permanent self-exclusion option is also available. Self-exclusion cannot be reversed during the active period — this is intentional.
Contact support via live chat or email to request self-exclusion
Choose a duration: 6 months, 1 year, 5 years, or permanent
Account is closed immediately. Any withdrawable balance will be returned to you
Account Activity Review
At any time, you can request a summary of your account activity — total deposits, total wagers, net win/loss — for any period up to 12 months. Reviewing your actual numbers against your perception of your gambling can be an important reality check.
Request your activity summary from our support team
Specify the date range you want reviewed (up to 12 months)
Receive a clear breakdown sent to your registered email address
Permanent Account Closure
If you wish to permanently close your raf99 account, our team will process your request within one business day. Any withdrawable balance will be returned to your nominated bank account or e-wallet. Permanent closure is irreversible — a new account cannot be opened under the same identity.
Submit a closure request to [email protected] with the subject "Account Closure"
We verify your identity and process the closure within one business day
Your withdrawable balance is returned to your registered payment method
Age Restriction Policy
raf99 Is Strictly for Adults Aged 21 and Over
Indonesian law recognizes 21 as the minimum age for participation in gambling activities. raf99 enforces this standard rigorously. No person under the age of 21 may register an account, make a deposit, or place a bet on the raf99 platform — under any circumstances.
Age verification is applied at registration through our KYC (Know Your Customer) process. All accounts are required to submit valid government-issued identification — KTP (Kartu Tanda Penduduk), passport, or SIM (driving licence) — confirming that the account holder is 21 or older. Accounts that cannot verify their age will not have access to deposits or withdrawals.
If you are a parent or guardian and suspect that a minor has accessed the raf99 platform using your credentials or their own, please contact our support team immediately. We will investigate and take appropriate action, including account closure and data deletion, without delay.
How We Enforce the 21+ Age Limit
- Date of birth is collected at registration and cross-verified against KYC documents
- Withdrawals are blocked until KYC is complete, which includes age verification
- Deposits trigger a KYC prompt if age has not been verified
- Any account found to belong to a minor is closed immediately and funds are forfeited
- Suspicious registration patterns (multiple accounts, inconsistent details) are flagged for manual review
If a Minor Has Accessed the Platform
Contact our support team immediately at [email protected] with the subject line "Minor Account Report". We will respond within one hour.
All reports are treated with strict confidentiality. No action will be taken against the reporting party.
Getting Help
If gambling is causing you distress, financial difficulty, or is affecting your relationships — reaching out is the most important thing you can do. raf99 support is available around the clock, and our team is trained to help without judgment.
Live Chat Support
The fastest way to reach us. Our live chat is staffed 24/7 by native Indonesian-speaking agents. Average response time during WIB (UTC+7) business hours is under 5 minutes. Simply open the platform and initiate a chat session.
Email Support
For responsible gaming requests — deposit limits, self-exclusion, cooling-off periods, or account closure — email us at [email protected]. Include your registered email address and the tool you want to activate. We respond to responsible gaming requests within two hours.
Confidential & Judgment-Free
All responsible gaming conversations are handled with complete confidentiality. Our support agents will not pressure you to continue playing or suggest that your concern is not valid. If you feel uncomfortable, ask to speak with a senior support agent at any time.
Ask Yourself These Questions
If you answer "yes" to two or more of the following, we encourage you to activate a cooling-off period or contact support to discuss responsible gaming options:
- Have you spent more time or money on gambling than you originally intended?
- Have you tried to cut back or stop gambling, but found it difficult?
- Have you gambled to escape problems, stress, or negative emotions?
- Have you lied to family or friends about how much or how often you gamble?
- Has gambling caused arguments, financial strain, or other problems in your life?
- Do you feel restless or irritable when you are not able to gamble?
It Is Okay to Ask for Help
Recognizing a problem is the hardest step. Our team is here to support you — not to judge you. Activating a self-exclusion or cooling-off period is a sign of strength, not failure.
Contact us anytime: [email protected]
Our Responsible Gaming Principles
These principles shape every decision we make regarding player welfare on the raf99 platform.
Player First
A player's long-term wellbeing takes precedence over short-term platform revenue. We will always support a player who wants to reduce or stop gambling.
Transparent Practices
We do not use manipulative design patterns, misleading bonus structures, or predatory marketing tactics that exploit vulnerable players.
Immediate Action
Responsible gaming tool requests — deposit limits, cooling-off, self-exclusion — take effect within minutes of approval. We do not delay protective measures.
Proactive Monitoring
We monitor account behavior for signs of problematic gambling and may proactively contact players or apply protective limits where we identify a genuine risk.
Play Smart. Stay in Control.
raf99 is committed to being a platform you can trust — not just for competitive odds and fast payouts, but for the safety and wellbeing of every player. If you ever need support, we are always here.
Adults only (21+) | Responsible gaming support: [email protected] | Available 24/7 in Indonesian & English