Frequently Asked Questions

Creating a raf99 account takes under three minutes. Click the registration link, enter your full legal name (as it appears on your KTP), date of birth, email address, Indonesian mobile number, and choose a secure password. You must confirm that you are at least 21 years old and agree to the Terms & Conditions. Your account is active immediately, though deposits and withdrawals require KYC verification first.

raf99 accepts three forms of government-issued ID for KYC: your KTP (Kartu Tanda Penduduk), a valid Indonesian passport, or an Indonesian SIM (driving licence). You may also be asked to provide proof of address — a recent bank statement or utility bill works well. Once your documents are submitted, our team typically completes verification within one business day.

No. raf99 strictly enforces a one-account-per-person policy. Duplicate accounts — whether registered under different email addresses, phone numbers, or bank details — are prohibited. If a duplicate is detected, both accounts will be suspended and any pending winnings forfeited. If you have accidentally created a second account, contact support immediately to resolve it without penalty.

Use the "Forgot Password" link on the raf99 login page. Enter your registered email address and you will receive a reset link within a few minutes. If the email does not arrive, check your spam folder. If you no longer have access to your registered email address, contact our support team via live chat — we will verify your identity using KYC records and help you regain access.

To close your account, email [email protected] with the subject line "Account Closure" from your registered email address. Our team processes closure requests within one business day. Any withdrawable balance will be returned to your registered bank account or e-wallet. Note that permanent account closure means you cannot reopen the same account or register a new one under the same identity.

BCA bank transfers to raf99 are typically credited within 1 to 5 minutes during standard banking hours (Monday to Friday, 06:00–22:00 WIB). Transfers made outside these hours or on public holidays may take slightly longer due to BCA's interbank settlement schedule. If your deposit has not been credited after 15 minutes, contact raf99 support with your transfer receipt for manual confirmation.

raf99 accepts deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, and OCBC NISP bank transfers, as well as the e-wallets OVO, DANA, and GoPay. All transactions are denominated in Indonesian Rupiah (IDR). There are no currency conversion fees. The minimum deposit is Rp 50,000 for bank transfers and Rp 20,000 for e-wallet transactions.

The minimum withdrawal amount on raf99 to any bank account — including Mandiri — is Rp 100,000. Withdrawals must be sent to a bank account registered in the same name as your raf99 account. KYC verification must be complete before any withdrawal is processed. Mandiri transfers are typically credited within 1 to 6 hours, though processing can occasionally take up to 24 hours.

raf99 does not charge any platform-side fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, interbank transfer fees on BRI or CIMB Niaga transfers. raf99 has no control over these third-party charges and they are not reimbursable. Check with your bank if you are unsure about applicable fees.

Yes. raf99 accepts deposits via OVO, DANA, and GoPay. E-wallet deposits are generally the fastest method, credited almost instantly in most cases. The minimum e-wallet deposit is Rp 20,000. Make sure the name on your OVO or DANA account matches the name on your raf99 account — mismatched names can delay processing and may require manual verification.

Log in to your raf99 account, navigate to the Withdrawal section, select BRI as your bank, enter your BRI account number and the withdrawal amount (minimum Rp 100,000), and confirm the request. Make sure your KYC is already verified — withdrawals are not processed on unverified accounts. BRI transfers from raf99 are typically completed within 1 to 24 hours depending on the time of request.

raf99 covers a comprehensive range of football markets, including BRI Liga 1 (featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and the AFF Cup (Piala AFF). Timnas Indonesia matches are also fully covered whenever scheduled. Markets include match result, over/under, Asian handicap, and more.

A mix parlay (multi-bet accumulator) on raf99 lets you combine multiple match selections into a single wager. All selections must win for the bet to pay out — a single incorrect result voids the entire parlay. The potential payout multiplies across all selections, which is why mix parlay offers much higher returns than single bets. raf99 typically allows a minimum of two and a maximum of twelve selections per parlay.

Yes. raf99 offers togel (Indonesia's traditional numbers lottery), one of the most popular gambling formats in Indonesia. Players select 2D, 3D, or 4D number combinations and win based on the official draw result. Draws follow standard Indonesian lottery schedules. You can fund your togel play via any accepted method including OVO or DANA. Results are published immediately after each draw on the platform.

raf99 offers virtual and live-streamed sabung ayam (cockfighting) markets, one of Indonesia's most culturally established betting formats. Players bet on either Meron (the favored bird) or Wala (the underdog) before each bout. Live sabung ayam events run on a near-continuous schedule. Minimum stakes and payout structures are displayed on the event page before each match starts.

raf99 hosts slot games from leading studios including Pragmatic Play, Pocket Games Soft (PGS), Spribe, NetEnt, and Microgaming. All games use certified Random Number Generators (RNG) audited by independent testing laboratories, ensuring provably fair outcomes. Each game displays its RTP (Return to Player) percentage on the game information page. Popular choices among Indonesian players include slot gacor (high-frequency payout slots) titles from Pragmatic Play's Gates of Olympus series.

Yes. raf99 is fully optimized for mobile browsers on Android and iOS. All live casino games — including baccarat, roulette, blackjack, and sic bo from Evolution Gaming and other providers — run smoothly on mobile without requiring a separate app download. A stable internet connection (4G or Wi-Fi) is recommended for live dealer streams to ensure smooth video quality throughout your session.

raf99 offers a welcome bonus for new players on their first qualifying deposit. The bonus is credited automatically once your deposit meets the minimum threshold specified in the promotion. Bonus funds carry a wagering requirement — the standard is 30x the bonus value, which must be completed within the validity period. Full terms for the current welcome bonus are displayed on the promotions page at time of registration.

A wagering requirement is the total value of bets you must place before a bonus can be converted to withdrawable cash. On raf99, the standard requirement is 30x the bonus amount. For example, a Rp 100,000 bonus requires Rp 3,000,000 in total bets. Bets on sports markets, slots, and live casino games typically count toward this requirement. Certain bet types, such as low-odds accumulator legs, may count at a reduced rate.

Yes, bonus funds on raf99 can generally be used on BRI Liga 1 markets and other football events, subject to the specific terms of the bonus you have claimed. Some bonuses may restrict usage to specific product categories (e.g., slots only) or exclude certain bet types. Always check the individual promotion terms before placing a bonus-funded wager to avoid disqualification.

Yes. raf99 runs ongoing promotions for existing players, including weekly cashback on net losses, reload deposit bonuses, and seasonal offers tied to events like BRI Liga 1 rounds, FIFA World Cup qualifying, Idul Fitri, and other Indonesian cultural occasions. Promotions are announced via email to registered players and posted on the promotions page. Opt into our email updates to make sure you do not miss limited-time offers.

If the wagering requirement is not completed within the specified validity period, any remaining bonus balance is automatically forfeited from your raf99 account. Your real-money balance is not affected by bonus expiry. You will receive an email reminder before your bonus expires so you have a chance to complete the requirement before the deadline.

raf99 operates under international security standards. The platform uses SSL/TLS encryption for all data in transit, applies strict KYC verification to prevent fraud and underage access, and runs all casino games on certified RNG software. Financial transactions are monitored 24/7 for suspicious activity. While raf99 does not publish a specific local license number due to the legal status of online gambling in Indonesia, the platform follows internationally recognized responsible gaming and data protection frameworks.

The minimum age to register and play on raf99 is 21 years old. This applies to all players regardless of their location within Indonesia. Age is verified during registration and confirmed through KYC document checks. Any account found to belong to a person under 21 will be immediately closed and all funds forfeited. If you suspect a minor is using the platform, please contact [email protected] immediately.

Contact the raf99 support team via live chat or email at [email protected] and request a deposit limit. Specify the limit amount and the period — daily, weekly, or monthly. Limits take effect immediately once set. Decreases are applied right away; increases require a 72-hour cooling-off period before they activate. Deposit limits are a free, permanent responsible gaming tool available to all registered players.

If you feel gambling is negatively affecting your life, raf99 strongly encourages you to activate self-exclusion. Contact our support team at [email protected] with the subject "Self-Exclusion Request" and choose a duration: 6 months, 1 year, 5 years, or permanent. Your account will be closed immediately and you will be unable to open a new account under the same identity. Any withdrawable balance is returned to your nominated payment method.

raf99 uses bank-grade SSL/TLS encryption for all data transmitted between your device and our servers. Sensitive information — including passwords and bank account details — is encrypted at rest using industry-standard methods. Access to player data within raf99 is governed by strict role-based permissions. We do not sell personal data to third parties. Full details are available in our Privacy Policy.